Last Updated: July 2026
At iCoachTheCoach, operated by ICTC Learning Solutions Pvt. Ltd., we are committed to delivering high-quality coaching and training experiences. We understand that circumstances may change, and we have designed a fair refund policy to protect your investment while maintaining the integrity of our programs.
1. Refund Eligibility
You may be eligible for a refund under the following conditions:
- Full Refund: If you cancel your enrollment within 7 days of payment and before the program start date, you are entitled to a full refund of the course fee.
- Partial Refund: If you cancel within 7 days of payment but the program has already commenced, a partial refund of 70% of the course fee will be issued, minus any administrative charges.
- Program Cancellation by Us: If iCoachTheCoach cancels a program for any reason, you will receive a full refund of all fees paid.
2. Refund Timeline
- Refund requests will be acknowledged within 2 business days of receipt.
- Approved refunds will be processed within 7-10 business days from the date of approval.
- Refunds will be credited to the original payment method used during enrollment.
- Bank processing times may vary, and the reflected credit may take an additional 3-5 business days depending on your financial institution.
3. How to Request a Refund
To initiate a refund request, please follow these steps:
- Send an email to hello@ictclearningsolutions.com with the subject line "Refund Request - [Your Name]".
- Include your full name, enrollment details, payment confirmation, and the reason for your refund request.
- Our team will review your request and respond within 2 business days with next steps.
4. Non-Refundable Items
The following are not eligible for refunds:
- Programs where more than 50% of the content has been accessed or attended.
- Downloadable resources, worksheets, or digital tools that have already been delivered.
- Customized corporate training engagements with signed service agreements.
- Coaching sessions where two or more individual sessions have been completed.
- Administrative fees and processing charges are non-refundable under all circumstances.
5. Exceptions and Special Circumstances
We recognize that exceptional situations may arise. The following may qualify for special consideration:
- Medical Emergencies: If you are unable to continue due to a documented medical emergency, we may offer a full or partial refund or program deferral on a case-by-case basis.
- Bereavement: In the event of a death in the immediate family, we will work with you to find the best resolution, including full refund or future enrollment credit.
- Force Majeure: Natural disasters, government restrictions, or other circumstances beyond reasonable control that prevent program delivery will result in either a full refund or rescheduling at no additional cost.
6. Program Deferral
If a refund is not applicable but you are unable to continue, you may request a one-time deferral to the next available batch at no extra cost, subject to availability. Deferral requests must be made at least 7 days before the program start date.
7. Disputes and Resolution
If you are dissatisfied with the outcome of your refund request, you may escalate the matter by writing to our grievance officer. Escalated concerns will be reviewed by senior management and resolved within 15 business days.
8. Contact Us
For any questions about this Refund Policy or to initiate a refund request, please contact: